ONLINE UNFRAMED ARTWORKS AND SMALL OBJECTS

All items in stock at the time of order will be dispatched to all New Zealand customers via courier to an address within New Zealand. 

We will endeavour to have items purchased online to you within 2-5 days of placing your order. Online orders will be dispatched Monday to Friday and where possible will be sent the same day. This does not include custom framing as each job varies, we will give you an estimated timeframe when you finalise your order with us.

We will be using a courier company to assist with deliveries and times might vary from those noted above depending on your exact location in New Zealand, whether there are any public holidays during that time,  and any weather related or other such events that could affect delivery schedules.

If the items you have ordered are not in stock we will contact you to let you know the availability and delivery times.

If your order is to be sent internationally we will obtain a quote to discuss with you. There may be additional duties and taxes applied by the country to which the goods are to be delivered. Any additional duties and taxes will be the responsibility of the customer and the recipient of the goods.

If you are having goods framed and delivered you should allow an additional 2-3 weeks for delivery. This may vary depending on your framing choices and we will contact you with a firm timeframe once your order is finalised.

Shipping costs are based on the weight and dimensions of the package once wrapped. If you have any concerns about the amounts being calculated by our website please let us know.

All deliveries will have a courier tracking number so we can track and trace your parcel once it has left our premises. All courier deliveries will require a signature on arrival.  If there is no one available at the time of delivery a card will be left and the parcel will be available for collection from the courier company depot.

If you need to contact us about any of this information please email us:

Email: enquiries@frameworkshop.co.nz

We anticipate you will be very happy with your purchase from The Frame – Workshop & Gallery.

If, however, you do experience an issue, you must discuss it with us first an  any exchange or credit for an item that has been purchased is at our sole discretion. 

Please do not send goods back to us before you have discussed the issue with us. If we agree that goods can be sent back to us the shipping cost for the return of the goods will be the customers responsibility unless the goods are faulty and we have agreed to cover the return shipping costs.

If we allow an exchange or credit the item must be returned within 14 days of purchase.  It must be in its original packaging and in the same condition that it was in when you received it. You must also provide the original receipt or other proof of purchase.

We are unable to accept returned goods that have been damaged by the customer.  If artwork has been commissioned on behalf of the customer it cannot be returned. Also, there are no refunds or exchanges on gift vouchers, sale items or layby items.

If goods are faulty or unfit for purpose then they may be returned to the Gallery. We reserve the right to repair or replace the goods that have been returned in this situation. If the item is unable to be repaired or replaced we will offer an instore credit or gift voucher valid for 12 months.  We do not provide cash refunds.

If the product has been damaged in transit you must notify us on receipt.  We request that you check the goods when you sign for them and let us know immediately if there is an issue. We will then work with the courier company for a resolution. We will cover any additional shipping fees for a replacement.

If you need to contact us about any of this information see below:

Phone: 09 6330218

Email: info@frameworkshop.co.nz.

If you have any questions or queries feel free to contact us and we'll be happy to help.

The Frame Gallery
jervois@frameworkshop.co.nz
(09) 376 4749

The Frame Workshop
info@frameworkshop.co.nz
(09) 633 0218