Shipping Policy

ONLINE UNFRAMED ARTWORKS AND SMALL OBJECTS

All items in stock at the time of order will be dispatched to all New Zealand customers via courier to an address within New Zealand. 

We will endeavour to have items purchased online to you within 2-5 days of placing your order. Online orders will be dispatched Monday to Friday and where possible will be sent the same day. This does not include custom framing as each job varies, we will give you an estimated timeframe when you finalise your order with us.

We will be using a courier company to assist with deliveries and times might vary from those noted above depending on your exact location in New Zealand, whether there are any public holidays during that time,  and any weather related or other such events that could affect delivery schedules.

If the items you have ordered are not in stock we will contact you to let you know the availability and delivery times.

If your order is to be sent internationally we will obtain a quote to discuss with you. There may be additional duties and taxes applied by the country to which the goods are to be delivered. Any additional duties and taxes will be the responsibility of the customer and the recipient of the goods.

If you are having goods framed and delivered you should allow an additional 2-3 weeks for delivery. This may vary depending on your framing choices and we will contact you with a firm timeframe once your order is finalised.

Shipping costs are based on the weight and dimensions of the package once wrapped. If you have any concerns about the amounts being calculated by our website please let us know.

All deliveries will have a courier tracking number so we can track and trace your parcel once it has left our premises. All courier deliveries will require a signature on arrival.  If there is no one available at the time of delivery a card will be left and the parcel will be available for collection from the courier company depot.

If you need to contact us about any of this information please email us:

Email: enquiries@frameworkshop.co.nz